PRODUCT WARRANTY

All products sold through this website are accompanied by a warranty certificate.

The warranty conditions are detailed on the warranty certificate.

RETURN OF PRODUCTS

During the pandemic we recommend sending the return parcels by courier. Thank you for your understanding.

Products purchased through the site can be returned according to the laws in force at the headquarters in Avram Iancu 29, Baia Mare, Monday to Friday between 8:00-17:00.

  1. Withdrawal of purchase

Products purchased online (remote) can be returned according to O.U.G. 34/2014.

The consumer has the right to notify the trader in writing that he is giving up the purchase, without penalty and without invoking a reason, within 14 days of receipt of the product.

The return of the products will be made at the expense of the customer, within 14 days after the termination of the contract. The value of the return package will be borne by the customer at the time of dispatch, otherwise it will be refused upon receipt.

Fill out the return form and you will be contacted by our colleagues.

The refund of the value of the returned products will be made as soon as possible after receiving the products, to the extent that the customer sends the information necessary to make the payment.

The consumer has the following responsibilities:

In accordance with Directive 2011/83/EU, point 47: In order to determine the nature, characteristics and functioning of the goods, the consumer should handle and inspect them in the same way as he would be allowed to do in a shop.

The returned product must be in the same condition as it was delivered (with all accessories, labels intact and the accompanying documents and in the original packaging). Products showing physical changes, bumps, chipping, scratches, shocks are not accepted for return. signs of excessive use and/or unauthorized interventions, etc.

According to the legislation in force, the withdrawal from the purchase is only applicable to individual customers.

2. Cannot be returned: Sealed products which cannot be returned for health protection or hygiene reasons and which have been unsealed by the consumer. Hygiene/personal care products that have been unsealed cannot be returned.

3. Products under warranty with a replacement service report shall be replaced by an identical product, or, if this is not possible, their value shall be refunded.